The points below can help locate or even solve the problem faster.
Checklist / Questions:
- How long has the issue been occurring?
- What has been changed in the system?
- Were Windows updates applied?
- Any changes to the infrastructure?
- Were updates made to MusicMaster?
- Were clocks modified?
- Were rule tree changes made?
- Virus Scanner
- Is the behavior the same when the virus scanner is temporarily disabled?
- Narrow down client database
- Is the behavior the same when the MusicMaster database is run locally?
--> e.g., opening and scheduling from \\yourserver\share\Radio123.mmd to C:\temp\Radio123.mmd - Is the behavior the same on another computer/workstation?
- Is the behavior the same with the Sample.mmd database?
- Is the behavior the same when the MusicMaster database is run locally?
If this doesn’t help, please contact our service team. To assist you quickly, we rely on your cooperation. Please have the following information from the answered questions (see above) ready or include them in the support ticket.
-
Purge:
- When was the last purge executed?
- What was the result? e.g., scheduling time before x minutes, after y minutes?
-
Versions:
- Which version of MusicMaster is used on the client (e.g., version 8.0.14)?
- Which version of Windows is being used? (e.g., 11 Professional Build 22631)
- Which version of the Access Database Engine is used? (e.g., 14.0.7248.0)
Important information can be read on the SysInfo tool
For database analysis, please note the following
- Execute purge
- Create backup (Radio123.zip)
- Upload backup in the ticket
- Record information (see above) in the ticket or attach it to the email
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